Return/Refund:
If for any reason you need to return an item or request a refund, please review the guidelines below.
To initiate a refund, we require the following steps:
- Contact Us: Please contact us within 1 day of receiving your order. Be sure to provide your order number and details of the issue.
- Package Opening Video: For faster processing, we require a video of the package being opened. This video is necessary to verify that the product was damaged, defective, or incorrectly shipped.
- Return Instructions: If the product qualifies for a refund, our team will provide you with instructions for returning the item. Please ensure the product is returned in its original condition with all packaging materials.
- Processing Time: Once we receive the returned item (if applicable) and verify the issue, we will process your refund. Refunds will be issued to the original payment method and typically take 4 to 5 business days to appear in your account.
Non-Refundable Items:
Certain items may not be eligible for a refund, including but not limited to:
- Items purchased on sale or with discounts
- Products that have been opened or used (unless defective)
Shipping Fees:
Shipping fees are non-refundable, unless the return is due to a mistake on our part (e.g., damaged or incorrect items).
Lost or Damaged Items:
If your package was lost or damaged during transit, please reach out to us immediately with the required package opening video. We will work with the carrier to resolve the issue.
Process of Exchange:
Eligibility for Exchange: Exchanges are accepted under the following circumstances:
- Size/Color Exchange: If the item doesn’t fit or if you simply prefer a different size or color.
- Damaged or Defective Products: If your item is damaged or defective upon arrival.
To initiate an exchange, please follow these steps:
Please mail us at: seyonstore@gmail.com
Phone – +91 95660 21965
Subject of mail: Exchange with Order id number
We will get back to you within 24 working hrs.